Privacy Policy of Monzo Slots Casino

This privacy policy explains what personal data we collect when you visit monzo-slots.org or use our services, how we use, store and protect that data, and the choices you have about it. Please read this policy carefully before using the site. By using monzo-slots.org, you confirm that you have read and understood this policy. We are committed to handling your information responsibly and in line with applicable data protection law.

1. Who We Are

Monzo Slots is operated by Coral Spin Entertainment B.V., a company registered in Curaçao. The operator is licensed by the Curaçao Gaming Control Board under licence number OGL/2026/1847/029. We are the data controller for the personal data collected through monzo-slots.org. This means we decide how and why your information is used, and we are responsible for protecting it.

2. Information We Collect

We collect information that you provide directly and information generated when you use our services. The main categories are:

Identity and contact details, such as your name, date of birth, email address and phone number
Your address and country of residence
Login details for your account
Verification documents, including proof of identity and proof of address before a payout
Financial data, such as payment details, deposits and withdrawals
Device data, including device type, browser, IP address and session data
Gameplay data, such as game history, bonus use, wagering and loyalty progress
Messages you send to our support team
Your marketing preferences

3. How We Use Your Information

We use your personal data to run your account, verify your identity, process payments and meet our obligations under licence number OGL/2026/1847/029. We only use information where we have a valid reason to do so. The main purposes are:

To create and manage your account
To process deposits and withdrawals, including payments made with Bitcoin, Visa, Mastercard and PayPal
To run bonuses and promotions
To keep responsible gaming tools active, such as deposit limits, loss limits and self-exclusion
To meet anti-money laundering rules
To detect fraud, bonus abuse, VPN use and access from restricted countries
To answer support requests
To send marketing only with your consent

4. Legal Basis for Processing

We process your personal data on four legal bases. First, we process data to perform our contract with you, for example to manage your account and process payments. Second, we process data to meet legal obligations, such as anti-money laundering, age and identity checks, and gaming rules. Third, we process data for our legitimate interests, including security, fraud prevention and improving the site. Fourth, we process data with your consent, for example for marketing and non-essential cookies. You can withdraw your consent at any time, without affecting processing that happened before the withdrawal.

5. Cookies and Tracking

We use strictly necessary, functional, analytical and marketing cookies on monzo-slots.org. Strictly necessary cookies keep the site working. Non-essential cookies are only placed with your consent. You can manage your cookie choices at any time. Full details about the cookies we use, their purposes and how to control them are set out in our cookie policy.

We never sell your personal data. We share it only in the cases described below.

Game providers, to deliver the games you play
Payment processors, including Bitcoin, Paysafecard, Visa, Mastercard, Ethereum, Neosurf, PayPal, Tether, Skrill, Litecoin, Neteller, Apple Pay and Google Pay
Identity verification providers
Regulators and authorities where the law or our licence requires it, including the Curaçao Gaming Control Board
Dispute resolution services
Fraud prevention and analytics partners

Every partner must protect your data under a written agreement and may use it only for the purpose we specify.

7. Location Checks and Eligibility

We check your location and eligibility at registration and at payment. We do this to confirm that you are allowed to use our services. If we find access from a restricted country, false location details or the use of a VPN to hide your location, we may close your account and void related winnings, as our terms allow.

8. Data Retention

We keep account data while your account is open. After your account closes, we keep financial and verification records for five years, as anti-money laundering rules require. When we no longer need data for a legal or business purpose, we delete it or anonymise it. On account closure, data we no longer need to keep is deleted or anonymised.

9. Your Rights

You have rights over your personal data. These are:

The right to access your data
The right to correct inaccurate data
The right to delete your data where no legal duty requires us to keep it
The right to restrict or object to processing
The right to data portability
The right to withdraw marketing consent

To exercise any of these rights, contact us at support@monzo-slots.org. We answer requests within 30 days.

10. Security

Access to player data is limited to staff who need it for their work. Two-factor login is available on your account, and we store verification documents separately from game data. We ask you to use a strong, unique password, switch on two-factor login, and tell us at once about any unknown activity on your account.

11. Children

Monzo Slots is for adults only. You must be 18 or older to use our services. We do not knowingly collect personal data from minors. Age is confirmed at registration and checked during verification. If we find that an account belongs to a minor, we close it and delete the data, except records the law requires us to keep.

12. Changes to This Policy

This version is dated 10/11/2026. We update this policy when our practices or the law change. Important changes are announced on the site or by email. Continued use of monzo-slots.org after an update means acceptance of the new policy where the law permits.

13. Contact Us

If you have questions about this policy or your personal data, contact us at support@monzo-slots.org or use live chat in your account. Live chat is open every day, 24 hours a day. We reply to emails within 24 hours.